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CHI – (Cumulative Health Indicators)

We are all familiar with KPI’s (Key Performance Indicators). While these data points are often interesting and they can even be helpful, they do not give us the full picture. They tell us how things are performing, but…

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Process, Process, Process

Ask anyone on my team or anyone that knows me – they will tell you I am a Process Evangelist. Thriving systems have healthy processes underpinning them. Healthy organizations allow time for Process. Without process things decay. The…

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